What should I do if my pet is listed as "in transport" when they're not?

Uh-oh, My Pet is "In Transport" But They're Just Chilling at Home – What’s Going On? 🚗 🐾

We totally get it – you want to know exactly where your pet is at all times! 🕵️‍♀️ If your furry friend is showing up as “in transport” when they’re actually snoozing on the couch 🛋️ or lounging by the window, don’t panic. Sometimes technology gets a little confused, and we’re here to help you get it back on track with a few tips and tricks! Let’s dive into why this might happen and how to fix it so your pet’s location is always spot-on. 🎯

Why Does This Happen? 🤔

GPS and location services are super cool, but they’re not always perfect. Here’s what might be causing a hiccup:

• Satellite Geometry: The way the satellites are positioned in the sky can throw off your pet’s location.
• Signal Blockage: Walls, trees, buildings, or your pet’s favorite blanket 🧸 might be blocking the GPS signal.
• Weather & Atmospheric Conditions: Bad weather or atmospheric changes (hello, rain or fog ☔) can mess with signal accuracy.
• Phone Performance: The type of phone you’re using (or how far away you are from your device) could affect how accurately your pet’s location is tracked.

In most cases, GPS devices are accurate within about 16 feet (4.9 meters), but when there’s a weak signal or your pet’s indoors, accuracy can dip. 📉

Quick Fixes for Better Location Accuracy 📍

No need to worry, there are simple ways to improve the situation and make sure your pet’s location is as accurate as possible!

1. Use Bluetooth Connection 📱 🔗
   Encourage everyone in the house to download the HomeSafe app and log in. This helps boost the signal when your pet is nearby!
2. Connect to WiFi 📶 🏠
   Make sure your phone is connected to your home’s WiFi network. WiFi paired with Bluetooth Low Energy (BLE) can make your pet’s location much more precise than GPS alone.
3. Widen Your Virtual Fence 🌍
   If you’re getting a lot of false “in transport” alerts, try adjusting your Virtual Fence to be a little bigger. This helps counteract GPS errors while keeping your pet safe and sound!
4. Avoid Overlapping Virtual Fences 🚧
   Check that your fences aren’t crossing over each other. When they do, they can confuse the system and cause alerts to go haywire!

What to Do If Problems Persist 🆘

Still getting strange notifications? Don’t worry – we’re here to help! Here’s how you can report the issue so we can get it sorted:

• Note when and where the issue happens (e.g., is your pet in the backyard, at the cottage, or on the move?).
• Check if the connection was through BLE or GPS (you can tell from the icon on your app).
• Email us at [e-mail] with this info:
  • Your first and last name
  • Your pet’s name
  • Details of the issue: Where and when it happened, any patterns you've noticed

We’ll get back to you within 24-48 hours 🕒. We’re here to make sure everything runs smoothly and your pet is always safe and sound!