Troubleshooting Common Issues with Your HomeSafe Tracker

If you’re experiencing issues with your HomeSafe Tracker, here’s a quick guide to help resolve common problems!

1. Check Connectivity
   • What to Do: Ensure your tracker is properly connected to the app via Bluetooth or LTE-M network. Make sure your phone’s Bluetooth is on and that you’re within range of the tracker.
   • Need More Help? Learn more about connectivity Here.

2. Verify Configuration Settings
   • What to Do:

1. 1. 1. 1. Review Tracking Settings: Open the app and check your tracking settings to ensure they are configured correctly. Find out how to review your settings Here.
         2. Adjust Tracking Frequency: Set the frequency to a suitable interval to avoid constant updates. Find out how to adjust the frequency Here.
         3. Double-Check Safe Zones: Make sure any safe zones you’ve set are accurate and correctly configured. Find out how to set safe zones Here.

3. Monitor Battery Levels
   • What to Do: Check the battery level in the app. If the battery is low, charge it to ensure proper functionality and avoid erratic behavior.
   • Need More Help? See how to check battery levels and manage battery life Here.

4. Update Firmware
   • What to Do: Make sure your tracker’s firmware is up-to-date. Firmware updates often include fixes and enhancements.
   • Need More Help? Learn how to update your tracker’s firmware Here.