Troubleshooting Common Issues with Your HomeSafe Tracker
Having Trouble with Your HomeSafe Tracker? Let’s Get It Back on Track! 🚀 🐾
If your HomeSafe Tracker isn’t playing nice, no worries—we’ve got a simple guide to help you troubleshoot and get things running smoothly again!
Check Connectivity
What to Do:
Make sure your tracker is connected to the app via Bluetooth or the LTE-M network. Also, double-check that your phone’s Bluetooth is on and that you're within range of the tracker.
Need More Help?
Learn more about connectivity here.
Verify Your Configuration Settings
What to Do:
- Review Tracking Settings: Open the app and make sure your tracking settings are set up just right! Find out how to review your settings here.
- Adjust Tracking Frequency: Set the frequency to a good interval to avoid constant updates (your pet’s not a race car 🏎️). Find out how to adjust the frequency here.
- Double-Check Safe Zones: Ensure your safe zones are accurate and properly set up. Find out how to set safe zones here.
Monitor Battery Levels
What to Do:
Check the battery level in the app. If it’s running low, charge it up to keep things running smoothly—low battery can cause funky behaviour! ⚡️
Need More Help?
Find out how to manage battery life and check levels here.
Update Firmware
What to Do:
Make sure your tracker’s firmware is up to date! Firmware updates often bring fixes, improvements, and new features. 📱
Need More Help?
Learn how to update your tracker’s firmware here.
With these simple steps, you’ll be back on track (pun intended!) in no time! If you're still having trouble, just give us a shout—we’re here to help! 🐶 💬