How Do I Check My Order Status?
Once you’ve logged into your account, follow the steps below to check on your order.
1. Click on “Account” in the upper right corner and from the drop down menu select “Order History”.
2. Here you will see all of your DocuPet orders will be listed. The date the order was placed, the order number, and its status will all be listed on this page.
There are a few different stages that a DocuPet order goes through, below you can find the definitions of your order’s status.
Status Definitions
Ordered: The order has been placed through to our fulfillment team.
Processing: The order is currently being prepared/made.
Fulfilled: Your order is packaged and ready to be shipped out to you.
Shipped: Your order has left our facility and is making its way to you!
Returned: Your order has been returned back to our facility. Please ensure your address is up to date and contact our Customer Service Team.
DocuPet orders can take up to 10-15 business days to get to you once they are shipped out, if your order still hasn’t arrived past those shipping dates please reach out to our Customer Service Team and we’ll be happy to look into it for you!
Related Links
How Do You Log Into Your Online Account?
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