Orders are shipped to the mailing address on file. If there is no mailing address specified, it is shipped to the physical address associated with your account. To ensure your order arrives the first time, please make sure your address is correct on your account prior to placing your order.
Orders placed in the USA are shipped via USPS, and orders placed in Canada are shipped via Canada Post.
Due to fluctuations in postal delivery service levels there may be delays in processing orders and shipping timelines. Orders can take up to 15 business days to arrive once the order has shipped. If you do not receive your order within this allotted time period, please contact our customer service department.