DocuPet takes pride in the quality of our tags, connectors, and in-house etching process. We stand by our tags and offer a one-year guarantee on the legibility of the HomeSafe™ details etched onto the back of every DocuPet tag.
Since all tags come etched with your pet’s personalized HomeSafe™ code, DocuPet does not accept returns. If the etching has worn off of your pet’s tag within a year of purchase, or you require a replacement tag or connector due to an issue, pet owners can contact our customer service department via email at firstname.lastname@example.org. Please provide a photo to reference the issue you are experiencing with our product. If there is an issue with your tag or connector, we will send out a replacement tag free of charge within 30 days of the original order ship date.