DocuPet takes pride in the quality of our tags, connectors, and etching. We stand by our tags and offer a one-year guarantee on the legibility of the HomeSafe™ details etched onto the back of every DocuPet tag. As all tags come engraved with a pet’s personalized HomeSafe™ code, DocuPet does not accept returns.
If the etching has worn off of your pet’s tag within a year of purchase, or you require a replacement tag or connector due to an issue, pet owners can contact our customer service department via email at email@example.com. Please provide a photo showing the issue you encountered as well as a description and your account and contact information in the email.