What Do I Do If I Did Not Receive My Tag/Order?
If your account is set up to automatically renew your pet’s license you will not receive a tag in the mail. You can renew the license via your online account before the date of the scheduled automatic renewal and select a tag at that time. You’re also welcome to shop our tag store at any time!
Please check your emailed receipt if you are not sure if you selected to receive a new tag or not.
If you selected a tag and did not receive it in your order (please allow 15 business days for your order to arrive from the ship date) please contact our customer care team via chat or by emailing firstname.lastname@example.org with your name, contact information, order details and a detailed request.