How To Upload Documentation?
How to Upload Your Pet's Documentation – It's Easy Peasy!
Some communities ask pet parents to upload or mail in proof of rabies vaccination and/or spay/neuter docs when getting your pet’s license. Don't worry, we’ve made it super simple! 📃
Where to Upload Your Documents:
Step 1:
Log In and Go to "My Pets" Once you're logged in, click on the “My Pets” tab at the top of the screen. Then, on the left side, click the name of the pet whose docs you want to update.
Step 2:
Find the "Required Documents" Section Scroll down and you’ll see a section called "Required Documents." Here’s where you can check which documents you need to upload (or if something is still pending).
Step 3:
Upload Your Docs! Next, click the “Upload Proof” button next to either Rabies or Spay/Neuter (depending on what you're uploading).
Fill out the required fields and click “Upload Proof” again to select your document file. Make sure it’s one of the accepted file types (JPG, BMP, PNG, TIF, HEIC, WEBP, or PDF) and less than 8MB.
Take a quick glance to ensure everything looks good – we need to see all the info clearly! Then click “Continue” to submit.
What Happens Next?
Once you’ve uploaded your documents, your county will review them. Your pet’s profile will show that the document is pending approval.
You’ll get an email letting you know if your documentation was approved or if something needs tweaking. If it’s rejected, no worries – the email will tell you what needs to be updated and you can easily upload a new one!
It usually takes 1-3 business days for everything to be reviewed.
Rabies Documentation Requirements:
If your community requires up-to-date rabies docs (some even link license expiration to rabies expiration!), here’s what you’ll need to upload:
- Your pet's name
- Pet’s breed
- Rabies vaccine info (manufacturer, lot number, date given, etc.)
- And, of course, your pet’s rabies vaccination details!
Spay/Neuter Documentation Requirements:
If your community offers a discount for spayed/neutered pets, you might need to upload proof. The best part? You only need to do it once!
Here’s what you’ll need to show:
- Your pet’s name
- Spay, neuter, or sterilization info
- A document from your vet with clinic info (address, phone, vet name)
- A little code like S or FS for spayed female or N or NM for neutered male
Having Trouble Uploading? We’ve Got Your Back!
No worries if you’re running into issues! Just email us at info@docupet.com with the following:
- Your full name
- Address
- Email on file
- Pet name
- Document type (Rabies and/or Spay/Neuter)
- Attach your file (remember, JPG, BMP, PNG, TIF, HEIC, WEBP, or PDF, less than 8MB)
We’re here to help! ☺️