Order Flow- Pet Details Troubleshooting
Order Flow - Pet Details Troubleshooting 🐾
Having a bit of trouble completing the licensing process? No worries, we’ve got your back! Check out this quick guide to make sure you’ve entered all the important info for your furry friend.
Spay/Neuter & Microchip
To let us know if your pet has been spayed/neutered, simply click “Yes” or “No” on the question, "Has she/he been spayed/neutered?" 🐕 💉
If your community requires microchip info, just click “Yes” or “No” under the question, "Is he/she microchipped?" 🐾 ✨
Easy peasy!
Rabies Vaccination
Some communities may ask for your pet’s rabies vaccination expiration date. If you're not sure when it expires, no stress! If your community offers temporary licenses, you might be able to skip this step and proceed without the rabies info for now. Just click "Not Known" and you’re good to go for a temporary license. 🐾 💳
Red Alert: Missing Info!
If something is missing, don’t panic! You’ll see a little red text pop up on the screen to remind you. 😱 When that happens, just double-check the details and fill in the blanks.
Required Documents
For some communities, you’ll need to upload proof of spay/neuter or rabies vaccinations 📄 🐶. If that’s the case, you’ll see a red message after saving your info, and the “Upload Proof” button will appear. Click it to upload your documents. 📸
Once you’ve uploaded the file, you’ll see a preview on your screen along with the types of documents we accept. When it’s all good, click “Continue” to keep moving forward.
Approval Process
Once you’ve uploaded everything, your documents will be waiting to be approved by your community. In the meantime, you can continue through the rest of the licensing steps. 🔄
Blue Button = GO!
When all required fields are filled out, the “Continue” button will turn blue and you’re ready to move on to the next step! 🟦
If the button is still greyed out, check for any missing info that might be holding you back. 📋
Community-Specific Requirements
Remember, each community may have slightly different rules for pet licensing 🏘️, so info requirements might vary.
Need Help?
Still feeling stuck? No problem! Our customer care team is just a call away:
📞 US: 1-877-239-6072
📞 Canada: 1-855-249-1370
We’re here to help your pet get licensed without a hitch! 🐾