How do I remove a pet from my account?
We know how much your pets mean to you, and we’re here to help make things easy when it’s time to update your account.
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Need help updating your account? Reach out to our Customer Care team and we’ll handle the rest: info@docupet.com
Customer Care Hours of Operations: |
Step 1: Log in to your community’s DocuPet website
- In Canada: visit Find Your License Community, enter your postal code, click "Search", then click "Log In" at the top
- In the US: visit Find Your License Community, enter your zip code, click "Search", then click "Log In" at the top
Step 2: Click on “My Pets” on the top right, then click on “Remove This Pet”
- If you have more than one pet, make sure the correct one is selected under the My Pets section on the left
Step 3: Select one of the options, confirm, then click “Yes, Please Remove”
We’re truly sorry about your furry friend. 🌈
Related: Honouring your pet's memory
Mobile Device Guide
Step 1: From your community’s DocuPet website, tap on the three horizontal lines in the top left, then tap on “Log In”
Step 2: Tap the three horizontal lines in the top left corner, then tap “My Pets”
- If you have more than one pet, you’ll see them listed - make sure the correct one is selected
Step 3: Tap on “Remove this Pet”
Step 4: Select one of the options, confirm, then tap “Yes, Please Remove”