How can we help?

Knowledge base

• Online Account Support

  Online Account Sign Up and Access Support

  • How To Add A Pet
  • How Can I Tell If I Have A Duplicate Account?
  • How Do I Get My Access Code?
  • How To Authenticate Your Online Account With Your Access Code
  • How Do You Log Into Your Online Account?
  • How To Reset Your Password

  Online Account Updates and Settings

  • How to Update Your Address
  • How To Update Your Address When You Have Moved Outside Of Your Licensing Community
  • Communication Preferences
  • How to Edit Contact Information
  • How to Update your Privacy Settings

  Online Account: Pet Profile Details and Support

  • How To Upload Documentation
  • Activating Tag Through Online Account
  • How To Order A Designer Tag
  • How To Remove A Pet
  • How to Edit Your Pet's Information
  • How to Add or Remove Photos of Your Pet

  See all 7 articles

  I Need Help With the Online Licensing Process: Online Account Troubleshooting

  • I Need Help With the Online Licensing Process- Step 1: Contact Details Troubleshooting
  • I Need Help With the Online Licensing Process- Step 2: Pet Details Troubleshooting
  • I Need Help With the Online Licensing Process- Step 3: License Selection Troubleshooting
  • I Need Help With the Online Licensing Process- Step 4: Tag Selection Troubleshooting
  • I Need Help With the Online Licensing Process- Step 5: Payment Troubleshooting

• HomeSafe™ 24/7 Lost Pet Service

  Found Pets

  • How Do You Update Your Account To Show Your Pet Is Found?
  • What Do You Do When You Find a Pet?

  Lost Pets

  • How Do You Opt In and Out of the Lost Pet Brigade?
  • What Do I Do If My Pet Is Lost?

• Orders Support

  Shipping and Order Status

  • Shipping Details
  • How to Check Your Order Status
  • How Can I View or Print My Receipt?

  Returns and Refunds

  • Tag Replacement Policy
  • Returns
  • How To Request A Refund

• FAQs

  FAQ

  • Which web browsers does DocuPet support?
  • How Do I Know Which Tag Goes On Which Pet?
  • What Do I Do If I Did Not Receive My Tag/Order?
  • When Do Late Fees Get Charged on Licenses?
  • Is My Pet's Tag a Lifetime Tag?

• Licensing

  Licensing Information

  • How To Process A Licensing Order
  • How To Qualify For Spay/Neuter Discount
  • License Expiration Dates
  • How To View/ Print License Proof
  • How To Receive the Senior Citizen Licensing Rate?
  • Voluntary Cat Licensing