How do I reset my password?

Forgot your password? We’ve been there. Just follow these steps and you’ll be back in your account in no time!

Note: You must be on your community’s DocuPet website to reset your password.

In Canada: visit Find Your License Community, enter your postal code and click "Search"
In the US: visit Find Your License Community, enter your zip code and click "Search"

Step 1: On your community’s DocuPet website, click on “Log In”

Step 2: Click on “Forgot your password?”

Step 3: Enter the email address associated with your account and click “Reset Password”

If you receive an error message, please reach out to our Customer Care team:

Step 4: Check your inbox for an email with the subject line “Reset Your Password”

Click on the “Update Your Password” button – note that the link will expire in 8 hours

Step 5: Enter a new password that meets the listed criteria

All done! Your password is now updated! Click on “Return to Log In” to get back into your account.

Step 1: On your community’s DocuPet website, tap the three horizontal lines in the top left corner, then tap on “Log In”

Step 2: Tap on “Forgot your password?”

Step 3: Enter the email address associated with your account, then tap “Reset Password”

Step 4: Check your inbox for an email with the subject line “Reset Your Password”

Click on the “Update Your Password” button to create a new password – note that the link will expire in 8 hours

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