DocuPet Membership FAQs

What are DocuPet memberships?

DocuPet memberships is a new curated program that connects our pet owners with products and services that complement their pet parenting journey.

Through your selected membership tier, you’ll be given access to exclusive perks and discounts from pet-centred companies!

Do I have to choose a membership tier?

Moving forward, DocuPet will run on a membership model, meaning those in a DocuPet licensing community will automatically be placed in the $0 Core membership tier.

Don’t worry! If you’re not interested in our optimal perks and discounts, you can simply stay at the Core membership for $0 to keep your account the same. You can upgrade to a Premium membership when licensing for the first time, or when renewing your pet’s license.

How much is each membership tier? What are the benefits/perks of each membership?

Membership Partners

Partner	Where?	Snapshot	Core - $0	Premium - $8.25/mo billed annually at $99+tax
DocuPet	CAD and USA	Pet Licensing and Homesafe	FREE first DocuPet HomeSafe tag	2 free Designer Tags 2 free Wallet Cards* 50% off additional pet ID purchases* * Use promo code found in your membership details on DocuPet store
Dogo	CAD and USA	Puppy and Dog Training App	33% off 12 months 40% off 6 months 50% off 1 month Questionnaire to fill out to get to discount	67% off 12 months 70% off 6 months 75% 1 off month Questionnaire to fill out to get to discount
Fetch	CAD and USA*	Customizable Pet Insurance	10% off monthly pet insurance plan, provided by Fetch Save up to 90% on vet bills through Fetch insurance plan	10% off monthly pet insurance plan, provided by Fetch *Discount not available with membership plan in AK, ND, NY, PA, VA, WA, FL, HI, MN, TN, and Canada, but PO’s can still save up to 90% on vet bills through Fetch insurance plan
Invoxia	CAD and USA	Pet biotracker and GPS	N/A	FREE smart tracker  Use promo code found in your membership details on DocuPet store Separate Subscription Required
Natural Rapport	CAD* and USA   * Select product only due to shipping restrictions	Treats, supplements, and grooming products	CAD: 15% off grooming, melatonin chews, allergy supplements, and home/cleaning USA: 15% off treats, supplements, grooming, home/cleaning Redeem with Affiliate Link	CAD: 30% off grooming, melatonin chews, allergy supplements, and home/cleaning USA: 30% off treats, supplements, grooming, home/cleaning Redeem with Affiliate Link
Petsies	CAD and USA	Personalized gifts made from photos of your pet	15% off products Redeem with Affiliate link + promo code available on sign up	20% off products FREE digital portrait rendering with any plushie purchase Redeem with Affiliate Link and promo code available on sign up
UCARI	CAD and USA	Hair sampling kit for food, environment and nutritional sensitivities	10% off Redeem with Affiliate link + promo code  Promo codes are automatically applied through the affiliate link - price will update once product is added to cart	40% off  Redeem with Affiliate link + promo code Promo codes are automatically applied through the affiliate link - price will update once product is added to cart
Vetster	CAD & USA	24/7 online vet telehealth platform	16.70% off a yearly membership Redeem through Custom - Vetster website link	Free Vetster yearly membership Vetster will send an email within 3 business days with steps on how to redeem this offer  If you do not receive or lose your email, please contact [e-mail]
Wag!	USA	On-demand or scheduled care-giving services	First walk free for new customers Redeem with Affiliate link + promo code for 1st walk free Promo code must be entered in the Wag Wallet within the Wag app and expires 90 days from when it was loaded	First walk free for new customers Free Wag premium subscription available to new and existing users Booking fees waived 20% off services Redeem with Affiliate link + promo code available on sign up Promo code must be entered in the Wag Wallet within the Wag app and expires 90 days from when it was loaded
Whisker	CAD* and USA * Service limitations: Litter-Robot is the CAD site and currently has limited stock available (CAD expansion coming soon)	Automated litter boxes and cat food, water, waste products	$50 off orders  Applies to Feeder-Robot units, Litter-robot 4, 5, 5 Pro, and EVO, or bundle.  One code use per order CAD Affiliate link USA Affiliate Link	10% off standalone unit Applies only to standalone Litter-Robot units and cannot be applied to bundles or Feeder-Robot units.  Discount cannot be stacked with bundle savings. CAD Affiliate link USA Affiliate Link

How do the membership perks and discounts work?

Each of the companies we’ve partnered with offer their own unique perk/discount for our members.

The perk/discount found in your membership tier is applied to a company’s product or service – for example, Fetch pet insurance is offering our members a 10% discount on a monthly Fetch pet insurance plan.

You can find all your perks and discount details in your online account!

If I already have a DocuPet account, do I need to select a membership?

If you already have a DocuPet account, you’ll see your membership level under “My Pets” on your account dashboard, or by clicking on “My Pets” at the top of the page. 

You can upgrade to a Premium membership when licensing for the first time, or when renewing your pet’s license.
 

When will I be charged?

The $0 Core membership tier is the default account type, and you will not be charged for a Core membership.

If you select the Premium membership, you will be charged the yearly membership rate at the time of purchase.

Is the Invoxia Biotracker GPS included in the Premium membership?

Yes! The Invoxia Biotracker GPS unit is included in the price of the Premium membership ($99 value). Please note that the tracker requires a separate subscription.

I have more than one pet - do I need more than one membership?

Memberships are per pet - any perks or discounts available in the Premium membership can only be applied to a pet in the Premium membership tier.

Note: it is not a requirement to purchase a membership for each pet; however, you will not be able to apply Premium-level perks to a Core-level pet.

I’m not able to redeem my perks, what should I do?

If you’re having trouble accessing your perks, please reach out to the applicable company for next steps.