DocuPet Membership FAQs

What are DocuPet memberships?

DocuPet memberships is a new curated program that connects our pet owners with products and services that complement their pet parenting journey.

Through your selected membership tier, you’ll be given access to exclusive perks and discounts from pet-centred companies!

Do I have to choose a membership tier?

Moving forward, DocuPet will run on a membership model, meaning those in a DocuPet licensing community will automatically be placed in the $0 Core membership tier.

Don’t worry! If you’re not interested in our optimal perks and discounts, you can simply stay at the Core membership for $0 to keep your account the same. You can upgrade your membership at any time.

How much is each membership tier? What are the benefits/perks of each membership?

Membership Partners

Partner	Where?	Snapshot	Core - $0	Protection Plus - $8.25/mo billed annually at $99+tax
DocuPet	CAD and USA	Pet Licensing and HomeSafe	FREE first DocuPet HomeSafe tag	2 free Designer Tags 2 free Wallet Cards* 50% off additional pet ID purchases
Dogo	CAD and USA	Puppy and Dog Training App	33% off 12 months 40% off 6 months 50% off 1 month	67% off 12 months 70% off 6 months 75% 1 off month
Fetch	CAD and USA*	Customizable Pet Insurance	10% off monthly pet insurance plan, provided by Fetch Save up to 90% on vet bills through Fetch insurance plan	10% off monthly pet insurance plan, provided by Fetch *Discount not available with membership plan in WA, FL, TN, HI, MN, but you can still save up to 90% on vet bills through Fetch insurance plan
Invoxia	CAD and USA	Pet biotracker and GPS	N/A	FREE smart tracker and 1-year subscription for your tracker’s built-in SIM card
Natural Rapport	CAD* and USA   * Select product only due to shipping restrictions	Treats, supplements, and grooming products	CAD: 15% off grooming, melatonin chews, allergy supplements, and home/cleaning USA: 15% off treats, supplements, grooming, home/cleaning	CAD: 30% off grooming, melatonin chews, allergy supplements, and home/cleaning USA: 30% off treats, supplements, grooming, home/cleaning
Petsies	CAD and USA	Personalized gifts made from photos of your pet	15% off products	20% off products FREE digital portrait rendering with any plushie purchase
UCARI	CAD and USA	Hair sampling kit for food, environment and nutritional sensitivities	10% off	40% off
Vetster	CAD & USA	24/7 online vet telehealth platform	16.70% off a yearly membership	Free Vetster yearly membership Vetster will send an email within 3 business days with steps on how to redeem this offer  If you do not receive or lose your email, please contact [e-mail]
Wag!	USA	On-demand or scheduled care-giving services	First walk free for new customers Promo code must be entered in the Wag Wallet within the Wag app and expires 90 days from when it was loaded	First walk free for new customers Free Wag premium subscription available to new and existing users 20% off all services and no booking fees Promo code must be entered in the Wag Wallet within the Wag app and expires 90 days from when it was loaded
Whisker	CAD* and USA * Service limitations: Litter-Robot is the CAD site and currently has limited stock available (CAD expansion coming soon)	Automated litter boxes and cat food, water, waste products	$50 off orders  Applies to Feeder-Robot units, Litter-robot 4, 5, 5 Pro, and EVO, or bundle.  One code use per order	10% off standalone unit

How do the membership perks and discounts work?

Each of the companies we’ve partnered with offer their own unique perk/discount for our members. The perk/discount found in your membership tier is applied to a company’s product or service – for example, Fetch pet insurance is offering our members a 10% discount on a monthly Fetch pet insurance plan.

You can find your perks and discount details in your online account immediately* after purchase! 
*Most partner perks will be available on your dashboard right away. After completing the purchase of your membership, add your Invoxia Biotracker GPS, DocuPet tags, collar, and wallet cards to a new order. We'll send your welcome kit with free shipping!

If I already have a DocuPet account, do I need to select a membership?

If you already have a DocuPet account, you’ll see your membership level under “My Pets” on your account dashboard, or by clicking on “My Pets” at the top of the page. 
 

You can upgrade your membership at any time by clicking on the "Upgrade" button.
 

When will I be charged?

The $0 Core membership tier is the default account type, and you will not be charged for a Core membership.

If you select a paid membership tier, you will be charged the monthly or yearly membership rate at the time of purchase. Please note that membership purchases will automatically renew on the next billing cycle date.

Is the Invoxia Biotracker GPS included in the Premium membership?

Yes! The Invoxia Biotracker GPS unit and a 1-year subscription for your tracker’s built-in SIM card is included in the Protection Plus membership.

How do I cancel? Do you offer refunds?

Membership purchases will automatically renew on the next billing cycle date. If you’d like to cancel your membership, you may do so at any time before your renewal date. Membership benefits will remain active until the end of the current billing period.

Please note: cancelling your membership renewal will not result in a refund of the current membership term. If you’d like to cancel your membership, please reach out to our Customer Care team:

[e-mail]
United States: 1-877-239-6072
Canada: 1-855-249-1370

Memberships are only eligible for a full refund if the pet passes away within 30 days of purchase.

I have more than one pet - do I need more than one membership?

Memberships are per pet - any perks or discounts available in the Protection Plus membership can only be applied to a pet in the Protection Plus membership tier.

Note: it is not a requirement to purchase a membership for each pet; however, you will not be able to apply premium-level perks to a Core-level pet.

I’m not able to redeem my perks, what should I do?

If you’re having trouble accessing your perks, please reach out to the applicable company for next steps.