DocuPet Membership FAQs
What are DocuPet memberships?
DocuPet memberships is a new curated program that connects our pet owners with products and services that complement their pet parenting journey.
Through your selected membership tier, you’ll be given access to exclusive perks and discounts from pet-centred companies!
Do I have to choose a membership tier?
Moving forward, DocuPet will run on a membership model, meaning those in a DocuPet licensing community will automatically be placed in the $0 Core membership tier.
Don’t worry! If you’re not interested in our optimal perks and discounts, you can simply stay at the Core membership for $0 to keep your account the same. You can upgrade to a Premium membership when licensing for the first time, or when renewing your pet’s license.
How much is each membership tier? What are the benefits/perks of each membership?
Membership Partners
| Partner | Where? | Snapshot | Core - $0 |
Premium - $8.25/mo billed annually at $99+tax |
| DocuPet | CAD and USA | Pet Licensing and Homesafe |
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| Dogo | CAD and USA | Puppy and Dog Training App |
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| Fetch | CAD and USA* | Customizable Pet Insurance |
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| Invoxia | CAD and USA | Pet biotracker and GPS |
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| Natural Rapport |
CAD* and USA * Select product only due to shipping restrictions |
Treats, supplements, and grooming products |
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| Petsies | CAD and USA | Personalized gifts made from photos of your pet |
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| UCARI | CAD and USA | Hair sampling kit for food, environment and nutritional sensitivities |
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| Vetster | CAD & USA | 24/7 online vet telehealth platform |
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| Wag! | USA | On-demand or scheduled care-giving services |
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| Whisker |
CAD* and USA
* Service limitations: Litter-Robot is the CAD site and currently has limited stock available (CAD expansion coming soon) |
Automated litter boxes and cat food, water, waste products |
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How do the membership perks and discounts work?
Each of the companies we’ve partnered with offer their own unique perk/discount for our members.
The perk/discount found in your membership tier is applied to a company’s product or service – for example, Fetch pet insurance is offering our members a 10% discount on a monthly Fetch pet insurance plan.
You can find all your perks and discount details in your online account!
If I already have a DocuPet account, do I need to select a membership?
If you already have a DocuPet account, you’ll see your membership level under “My Pets” on your account dashboard, or by clicking on “My Pets” at the top of the page.
You can upgrade to a Premium membership when licensing for the first time, or when renewing your pet’s license.
When will I be charged?
The $0 Core membership tier is the default account type, and you will not be charged for a Core membership.
If you select the Premium membership, you will be charged the yearly membership rate at the time of purchase.
Is the Invoxia Biotracker GPS included in the Premium membership?
Yes! The Invoxia Biotracker GPS unit is included in the price of the Premium membership ($99 value). Please note that the tracker requires a separate subscription.
I have more than one pet - do I need more than one membership?
Memberships are per pet - any perks or discounts available in the Premium membership can only be applied to a pet in the Premium membership tier.
Note: it is not a requirement to purchase a membership for each pet; however, you will not be able to apply Premium-level perks to a Core-level pet.
I’m not able to redeem my perks, what should I do?
If you’re having trouble accessing your perks, please reach out to the applicable company for next steps.