Troubleshooting Common Issues with Your Invoxia Biotracker GPS

If your tracker isn’t working as expected, follow these quick steps to get it back up and running.

Make sure your tracker is connected to the DocuPet App through Bluetooth or the LTE-M network.
Confirm your phone’s Bluetooth is turned on.
Stay within range of your tracker for a stable connection.

Need more guidance?
Read our full Connectivity Troubleshooting Guide here.

What to Do:

Check Tracking Settings: Open the app and confirm your tracking preferences are correct. Learn how here.
Adjust Tracking Frequency: Choose a reasonable update interval to balance accuracy and battery life. Learn how here
Review Safe Zones: Make sure your safe zones are set up correctly so alerts work as expected. Learn how here.

Open the app to check your tracker’s battery level.
If it’s running low, plug it in to recharge — low battery can cause performance issues.

Why It Matters:
A low battery can lead to:

Need More Help?
Find out how to manage battery life and check levels here.

What to Do:

Open the app and check if there’s a firmware update available for your tracker.
If an update is available, install it right away, firmware updates often include bug fixes, performance improvements, and sometimes new features.

Why It Matters:
Keeping your firmware up to date ensures:

Need More Help?
Learn how to update your tracker’s firmware here.

Follow these quick steps and your tracker will be running smoothly again in no time. If issues persist, reach out to us, we’re always happy to help!

We're here to help